Legal information and complaints
Information we must give you as an insurance intermediary (Articles 28-29, Greek Law 4583/2018, and Bank of Greece Act 89/2016). The Greek version prevails.
Company details
- Registered name
- ΒΑΣΙΛΕΙΟΣ ΠΑΝΟΥΤΣΟΠΟΥΛΟΣ & ΣΙΑ ΕΤΕΡΟΡΡΥΘΜΗ ΕΤΑΙΡΕΙΑ - ΜΕΣΙΤΕΙΑΣ ΑΣΦΑΛΙΣΕΩΝ
- Distinctive title
- PROBITY ΕΕ (trading name PROBITY Insurance Brokers)
- Category
- Insurance and Reinsurance Broker
- Special register no.
- ΕΕΑ / 89 – Athens Chamber of Professionals
- Check our registration
- Single Information Point (ΕΣΗΠ)
- Supervisory authority
- Bank of Greece – Department of Private Insurance Supervision
- Tax no. / ΓΕΜΗ
- 998200370 / 69725003000
- Registered office
- Parodos Klaudiou Galinou 16, 151 27 Melissia, Greece
- Meeting office
- 54 Aigialeias St., 151 25 Maroussi
- Contact
- +30 210 6135253 · info@probity.gr
Read our full General Information from your Insurance Intermediary (PDF): who we act for, the advice we give, how we are paid, holdings and conflicts of interest.
How to make a complaint
- Send your complaint in writing: by email to info@probity.gr or by letter to our registered office, addressed to the Complaints Handling Department. Include your details, the policy concerned and what happened.
- You will receive an acknowledgement as soon as possible, describing the procedure, the person handling your complaint and anything else we need from you.
- We will keep you informed and reply as soon as possible, within 50 calendar days at the latest. If we need more time, we will explain why in writing and give you a new date.
- Making a complaint does not interrupt the limitation period for your legal claims.
If you are not satisfied
- You may file a complaint with the Bank of Greece, Department of Private Insurance Supervision (bankofgreece.gr).
- For out-of-court resolution you may contact the Hellenic Consumer Ombudsman or another Alternative Dispute Resolution body listed in the Ministry of Development register, such as ADR Point or startADR (Article 11, Law 4583/2018).
- You may always also go to court.
Last updated: November 2026